About Us - Complaints

Complaints

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Do you have a concern regarding your Health Care?

The Dubbo/Plains Division of General Practice does not have the power or the authority to act on complaints about individual General Practitioners or general practices.

The Dubbo Dubbo/Plains Division of General Practice encourages consumers with complaints of this nature to take the matter to the GP or practice concerned. Talk to the GP, staff or Practice Manager.

Most health services, such as hospitals and community health centres, have an established complaints process that should be accessed for complaints about that organization.

Complaints processes are designed to allow feedback to the organization so that service quality can be continually improved.

If you are not happy with the outcome of your complaint, or your complaint is of a serious nature, you can direct your complaint in the first instance to …..

The Resolution Officer
Healthcare Complaints
Phone: 02 6885 7937

http://www.hccc.nsw.gov.au/

Are you concerned about Privacy Issues?

If you believe that your privacy rights have been infringed, you need to complain in writing to the GP or practice that you are concerned about and try to resolve your dispute directly.  You will need to give them a reasonable time (usually 30 days) to respond to your complaint.

If you are not satisfied with the way they deal with your complaint, or if they do not respond, then you can complain to the Office of the Federal Privacy Commissioner website on:  http://www.privacy.gov.au/

Complaints can be posted, faxed or emailed to: 

Director, Compliance,

Office of the Federal Privacy Commissioner,

GPO Box 5218,

Sydney  NSW  2001

Fax:  (02) 9284 9666

 

Do you have a complaint concerning the Dubbo Plains Division of General Practice?

The Dubbo Plains Division of General Practice has developed a protocol for the handling of complaints concerning the work of the Division.

The Division welcomes feedback.  Complaints will be replied to by phone within 24 hours if possible, or by mail within one week of the complaint being received.

If you have any comments or suggestions about the work of the Dubbo Plains Division of General Practice, please contact the Division office in Dubbo:

Phone: (02) 6884 0197 or via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via post to:  P.O Box 1834, Dubbo  NSW  2830.